Discover the process for refreshing your linked Chase Bank data within QuickBooks Online if you encounter an error message. If you’ve previously linked a Chase Bank account to another QuickBooks Online company, you might encounter the following error when attempting to update your bank information:
Your login information was not accepted. Please ensure you’re using the same credentials you use to access your bank’s website.
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Issue
Chase Bank’s security measures allow customers to connect their Chase accounts to just one QuickBooks Online company at a time. When attempting to link the same Chase account to multiple QuickBooks Online companies, you may encounter the following error.
Solution
If you want to link a single Chase Bank account to multiple QuickBooks Online companies, the owner of the Chase account needs to authorize a user for each QuickBooks company. Afterward, the authorized user can establish the connection between the Chase Bank account and QuickBooks using their unique Chase Online Banking ID.
Additionally, on Friday, customers of Chase’s online banking services experienced a technical glitch that resulted in duplicate transactions, fees, and payments in their accounts. The issue persisted until late in the day, leading to frustrated customers who reported lengthy hold times when attempting to reach customer service. Chase, one of the nation’s largest financial institutions with millions of online customers, was affected by this incident.
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Effect on Zelle Transactions
Chase Bank’s in-house peer-to-peer payment service, Zelle, was also affected by this issue, impacting Chase customers who rely on it.
Resolution by Chase Bank
On Friday, Chase informed customers that they had successfully addressed the root problem and were actively working on providing refunds or reversing transactions for affected customers.
Online Banking Reliability
While online banking services are generally dependable, occasional glitches or temporary outages can create anxiety among users. It’s worth noting that banks usually rectify these service errors within a few hours, and customers are not held responsible for any account errors that may occur during such incidents.